MANAGED SERVICES

Improved first-contact resolution is provided by allowing network administrators and/or helpdesk staff to interact with users' desktops remotely (as well as servers) to assist in resolving problems more quickly.
 

At the click of a button, SCIT staff can be allowed remote-access to end-user desktops - capable then of moving the arrow and typing on the remote computer. Not only does this improve our efficiency and response times, but also provides training to end-users that improve their knowledge of specific tasks, thus reducing future support needs.