MANAGED SERVICES

The foundation for the Managed Services Platform, our flexible monitoring system is customizable, alerting our technicians (and/or yourself) to thresholds exceeded, such as limited disk space, an overheating CPU, or a crashed application. Integrated failure prediction also produces alerts, allowing our technicians to respond to events before they affect uptime.
 

Our monitoring system offers SCIT technicians a centralized view of Managed Clients, and an efficient means of performing support tasks on their managed systems. From this console, live statistics are provided on independent devices (routers, switches, servers, workstations) and overall performance metrics (network availability, bandwidth utilization, etc.).
 

Using this live data, SCIT technicians are capable of monitoring for anomalies. The system also automatically performs tasks to remedy minor faults detected before they escalate. Alerts are generated by the system's customizable triggers, notifying SCIT technicians or your organization's IT staff of events such as those that require manual intervention. This service automation keeps your network running optimally.
 

How does your organization monitor it's systems? Independent surveys show that the majority of SMB clients are completely in the dark about their systems availability until something goes wrong.
 

Lastly, reports can be generated from the system to determine the effectiveness of your systems, our support, and other trends that are necessary to perform business planning.