MANAGED SERVICES

Unlike on-demand services, where technicians react to issues as they arise, our Managed Services Platform is proactive, utilizing integrated availability, predictive failure, capacity, and event monitoring to identify potential problems before they occur. Coupled with patch management, your systems maintain the latest security fixes and updates, including virus and spyware definitions.

Monitoring, Alerting, Reporting

Remote Management

IT Performance Reporting

Patch Management

Vulnerability Assessment

Remote Storage Management

Helpdesk

Monitoring, Alerting, Reporting

The foundation for the Managed Services Platform, this monitoring system alerts our technicians (and/or yourself) to thresholds exceeded, such as limited disk space, an overheating CPU, or a crashed application. Integrated failure prediction also produces alerts, allowing our technicians to respond to events before they affect uptime.

Remote Management

Improved first-contact resolution is provided by allowing network administrators and/or helpdesk staff to interact with users' desktops remotely (as well as servers) to assist in resolving problems more quickly.

IT Performance Reporting

Utilizing data gathered by our network probe, a detailed report on information technology and security is generated, allowing effective planning from a business perspective.

Patch Management

An integrated, market-leading patch management application dynamically scans servers and workstations, searching for applications that may have available updates or patches for open security holes. Network administrators can deploy patches network-wide at the click of a button.

Vulnerability Assessment

A vulnerability assessment module allows for the evaluation of network or individual workstation's security and offering details on methods of closing open access to the network.

Remote Storage Management

A fully-automated remote data back-up, storage, and disaster recovery software service, Remote Storage Management protects data off-site.

Helpdesk

A single point-of-contact for your organization's staff, SCIT helpdesk staff are trained on the details of your applications and network configurations, enabling them to efficiently fix common issues without expensive service calls.

SCIT MSP is delivered as a customized solution, billed at an affordable monthly rate based on the number of servers, workstations, and network devices being maintained.